Customer Care

1. How to care for furniture with genuine leather upholstery? 

Genuine upholstery leather is a type of leather used to cover furniture such as sofas, chairs, headboards, and ottomans. This type of leather comes from animal hides and is known for its strength, durability, and luxurious appearance.

Here are a few tips to care for your genuine leather furniture:

• Brush off any dirt or dust from your furniture using a soft and dry cloth regularly (at least once a week)
• Use a damp cloth to wipe the upholstery of your furniture. Try using distilled water as the chlorine and chemicals in tap water can damage the leather finish over time.
• Use a specially formulated leather cleaning product to clean your furniture’s upholstery at least once a month. Do not use all-purpose or alcoholic wipes as they contain chemicals which can damage your product.
• Treat your leather furniture using a high quality leather conditioner at least once a year. Leather contains natural oils that need to be replenished to prevent cracking and keep it supple.
• After conditioning your furniture, allow it to sit for a few minutes before wiping off any excess moisture with a clean and dry cloth.
• Before applying any cleaning product, test it in a small, inconspicuous area of the furniture to ensure it doesn’t cause discoloration or damage.

2. How to care for furniture with synthetic leather upholstery? 

Synthetic leather, or “faux leather,” is a man-made material that mimics the look and feel or genuine leather. This material is usually made of plastic-based materials such as polyurethane (PU) or polyvinyl chloride (PVC). It is a versatile alternative to genuine leather that is also typically more affordable.

Here are a few tips to care for your synthetic leather furniture:

• Regularly dust your furniture using a soft and dry cloth or a vacuum cleaner with a brush attachment to prevent dust and debris building up on its surface.
• Gently wipe the surface of your furniture with a soft cloth dampened with mild soap and water.
• Do not allow your furniture to get wet with water or cleaning solutions as moisture can weaken or damage the upholstery.
• Avoid using harsh chemicals, bleach, or abrasive cleaners on synthetic leather as they can cause damage or discoloration.
• Protect your synthetic leather furniture from sharp objects (e.g. keys, studs, buckles) or pets’ claws to prevent scratches and tears.
• Avoid placing synthetic leather furniture under direct sunlight or close to heat sources as heat can cause the material to warp or melt.
• Before applying any cleaning product, test it in a small, inconspicuous area of the furniture to ensure it doesn’t cause discoloration or damage.

3. How to care for furniture with fabric upholstery?

Regular cleaning and maintenance will help to keep your fabric furniture in near-perfect condition. Routinely vacuum your furniture with low power to keep the fabric clean and prevent dust and dander from settling into the fabric.

Blot spills and stains from your product as soon as possible. Do not use harsh chemicals, soaps, or detergents to remove the stain. Instead, use a specialized fabric stain cleaner and follow the instructions on the packaging. Remember to test the stain cleaner solution on an inconspicuous part of the upholstery before using it on the noticeable stain.

Here are a few tips to ensure the care and longevity of your fabric upholstered furniture:

• Avoid placing your fabric item in a location where it is exposed to direct sunlight.
• Be mindful of the clothes that you wear (e.g. jeans or dark colors) when using your product as they may transfer color onto the fabric.
• Avoid exposing your fabric item to sharp objects (e.g. studs, buckles, pets with sharp nails) as torn fabric may require the item to be completely reupholstered.
• Regularly vacuum and hand fluff cushions to maintain their original fluffiness and resilience.

4. How to care for furniture made of solid wood?

The two main types of wood furniture are made of solid wood and wood veneers. Solid wood furniture is crafted completely using natural wood, making it extremely strong and durable. The wood’s grain pattern and density provide great strength and resistance to wear and tear.

These are general maintenance instructions for solid wood furniture:

• Use a soft and dry cloth to routinely dust your furniture.
• Do not expose solid wood furniture to excessive water or heat (e.g. hot pots and pans).
• Wipe in the direction of the grain when cleaning or dusting.
• Use water-based cleaners and polishes to maintain the natural look of your products and thoroughly dry them with a soft cloth after cleaning.
• Only use gentle cleaning products specifically formulated for solid wood furniture and avoid using harsh chemicals, oil-based, or abrasive products to clean your furniture.
• Nourish your solid wood f yearly by using wood oil or a revitalizing agent that will protect the material from discoloration, fading, drying, and cracking.

5. How to care for furniture made of wood veneer?

The two main types of wood furniture are made of solid wood and wood veneers. Wood veneer furniture is made of a thin layer of wood that is attached to an inner panel, such as fiberboard (MDF), particleboard, or plywood.

These are general maintenance instructions for wood veneer furniture:

• Use a soft and dry cloth to routinely dust your furniture.
• Do not expose wood veneer furniture to excessive water or heat (e.g. pots and pans).
• Clean up spills immediately as moisture can penetrate beneath the veneer and cause the veneer to peel.
• In case of water rings caused by drinking glasses, rub the affected area with naphtha. Then apply oil or petroleum jelly to completely erase the mark.
• Apply a good quality wood veneer polish with a soft cloth once or twice a year to maintain the appearance of your furniture. Avoid using aerosol-powered cleaners or polishes.
• Avoid placing your wood veneer furniture under direct sunlight as ultraviolet (UV) rays can cause discoloration over time. If the furniture must be placed in a sunny location, rotate it occasionally to maintain a uniform color.

6. How to care for natural stone (marble, quartz, granite, onyx, slate, travertine) finishes?

Natural stones are versatile and visually appealing materials that are often used in furniture such as tables and stools. Their natural, elegant, and timeless appearance can bring a sense of luxury and sophistication to any space. Natural stone requires some cleaning to maintain its appearance and durability.

These are general maintenance instructions for natural stone furniture:

• Regularly wipe down your furniture using a clean, damp cloth. If needed, a small amount of gentle dish soap and water mixture can be applied.
• Use placemats or trivets for hot items and coasters for beverages to prevent stains and marks from appearing on your furniture.
• Protect the surface from acidic substances like wine, coffee, fruit juice, and tomato sauce. Clean spills immediately with a soft, dry cloth.
• For stubborn stains, use a specially formulated stone cleaner that does not contain acid or bleach. Acids will etch and damage many types of natural stone.
• Check the manufacturer’s instructions for your specific product and test your cleaning agent on an inconspicuous area before using it on the affected area.

7. How to care for metal finishes?

Metal finishes are used in many furniture items to serve as accents, provide a sturdy base for a central piece, or elegantly frame mirrors, picture frames, or lighting. Each metal finish possesses its own unique set of characteristics, from appearance to durability, style to longevity, and proper care instructions.

Here are a few tips to care for furniture with metal finishes:

• Routinely clean your furniture using a soft cloth or sponge with mild, non-detergent soap and water to prevent dirt and scratches. For tougher stains, you may use a non-abrasive cleaner like baking soda.
• Avoid using abrasive scrubbers, harsh chemicals, or solvents that can damage the finish.
• After cleaning, make sure to dry the furniture completely using a dry cloth to prevent rust and corrosion.
• Cover your furniture when it’s raining or when it is not being used for a long time. You can also store it indoors so it is protected from the elements.
• You may apply a protective finish such as wax or polish to prevent oxidation.
• Use touch-up paint to prevent rust from scratches on the surface of your furniture. If rust or mold has appeared, lightly sand the area and apply rust-proof touch-up paint.

8. How to care for Cattelan Italia’s Crystalart surface?

Cattelan Italia’s Crystalart is an innovative material made of ink which is fused with glass using a hot printing technique. It appears like natural marble while being more scratch-resistant than natural marble. Crystalart is available in a range of attractive designs and colors, and its color does not fade even when placed under direct sunlight.

Here are a few tips to care for Crystalart furniture:

• Protect from damage by keeping Crystalart surfaces away from blunt objects and direct contact with flames or hot objects.
• For daily cleaning, clean the surface using a soft cloth with water and a mild, neutral detergent.
• Remove food, liquids, or grease spills quickly (within a few hours) to prevent permanent stains from appearing.
• Avoid contact with abrasive materials that could permanently damage the surface.
• Do not use detergents containing chlorine, muriatic acid, hydrochloric acid or descale detergents which can damage the surface brilliance.
• Routinely use a soft cloth dampened with alcohol to clean mirrors.

9. How to care for outdoor furniture made of aluminum?

Aluminum is a popular material for outdoor furniture as it is extremely sturdy, durable, and lightweight in comparison to steel. This material is also rust-proof, water-resistant, and weather-resistant, making it the perfect fit for outdoor spaces in any climate. Despite its durability, aluminum outdoor furniture requires some cleaning to maintain its longevity.

These are general maintenance instructions for outdoor teak furniture:

• Regularly wipe your furniture using a dry cloth or stiff wire brush to remove any loose debris from its surface. For small areas, use a smaller toothbrush sized stiff wire brush.
• Wash your furniture using a non-abrasive mild soap or detergent and water.
• Every 6-12 months, wear rubber gloves to scrub around the frame of your furniture with a non-abrasive scouring pad and specially formulated aluminum cleaner.
• Do not use bleach, harsh chemicals, or abrasive agents that might damage the furniture’s surface.
• To prevent corrosion and add extra shine, you may apply a very light coat of car wax with a soft and dry cloth. Do not do this too frequently as it can cause damage to the aluminum.

10. How to care for outdoor furniture made of teak wood?

Teak is a durable and warm-toned hardwood that is often used in furniture production. It is rich in natural oils and silica, making it the perfect choice for outdoor pieces facing tough weather conditions.While teak is relatively low-maintenance, it should be cleaned when visibly dirty or covered in dust to maintain its fresh appearance.

These are general maintenance instructions for outdoor teak furniture:

• Use a soft brush and mild soapy water or a teak cleaner to remove dirt and water spots.
• You can also use a degreasing agent for grease spots. Rinse with clean water and let the furniture dry under the sun.
• If the teak top is stained during use, clean the stains with a dry towel and sand the affected areas down with a sanding block.
• You may also apply teak oil periodically to help prevent the wood from weathering and turning gray.
• Do not pressure wash your teak furniture as it can damage the wood and strip its natural oils.
• Avoid using steel wool as the steel particles can separate from the brush and embed into the wood, causing unsightly orange spots as they rust.